Terms and Conditions
Welcome to Sweetopia Regina, where we offer a premium selection of chocolates and fresh fruit products. By using our services, purchasing our products, or visiting our website, you agree to the following terms and conditions.
1. Acceptance of Terms
By accessing or using our website or purchasing our products, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, please refrain from using our services or purchasing from us.
2. Product Information
We strive to provide accurate and up-to-date information about our products. However, we do not guarantee that product descriptions, pricing, or availability are always correct. In the event of any discrepancy, we reserve the right to correct any errors and may cancel an order if necessary.
Our products, including chocolates and fruits, are subject to availability. Some products may be seasonal or limited-edition items.
3. Order and Payment
All orders placed through our website or in-store are subject to acceptance. Once an order is placed, you will receive an order confirmation email. This does not guarantee that the order will be fulfilled.
Prices are subject to change without prior notice. You will be charged the price listed on the website at the time of placing the order.
If there is an issue with processing payment or fulfilling the order, we may cancel or refund the order.
4. Shipping and Delivery
We offer local delivery, and the delivery fees will be calculated during checkout.
Delivery times are estimates and may vary depending on the destination and shipping method.
We are not responsible for delays caused by third-party delivery services or weather conditions.
Please ensure the delivery address is correct. We are not liable for orders sent to incorrect addresses due to customer error.
5. Returns and Refunds
Due to the perishable nature of our products, we do not accept returns or exchanges on chocolates and fruits, except in cases where the product is damaged or incorrect.
If you receive a damaged or incorrect item, please contact us within 8 hours of receiving your order for a resolution.
Refunds will be issued for valid claims within 7-10 business days, most likely in the same method used for payment.
6. Allergies and Ingredients
We take precautions to avoid cross-contamination; however, our products may contain allergens such as nuts, dairy, soy, gluten, or other ingredients that can cause allergic reactions. Always check the ingredients listed on the packaging or contact us for more information before consuming.
It is the customer’s responsibility to ensure the products are safe for consumption based on their dietary restrictions.
7. Intellectual Property
All content on our website, including text, graphics, logos, images, and designs, is the property of Sweetopia Regina and is protected by copyright laws. You may not reproduce, distribute, or modify any content from our website without written consent.
8. Limitation of Liability
Sweetopia Regina is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the total amount paid for the product in question.
9. Privacy and Data Protection
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada/Saskatchewan, without regard to its conflict of law principles. Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Saskatchewan.
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and the effective date will be updated. Please review these Terms periodically to stay informed.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions or any aspect of our products or services, please contact us at:
- Email: [email protected]
- Phone: 306-201-8717
- Address: 4613 Padwick Crescent Regina SK, S4W0C5